Refund Policy
At Berachah Store, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 5 days of the delivery date.
- The item must be unused, unwashed, and in the same condition as received.
- The item must be in its original packaging, with all tags and labels attached.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Gift cards
- Downloadable software products
- Perishable goods such as food, flowers, or plants
- Customized or personalized items
- Sale or clearance items
3. How to Request a Refund
To request a refund, please follow these steps:
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Contact Us: Email our customer service team at berachahctb@gmail.com within 5 days of receiving your order. Include your order number and a brief explanation of the reason for the refund request.
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Return the Item: If your refund request is approved, we will provide you with instructions on how to return the item. You are responsible for paying the shipping costs for returning the item.
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Inspection and Approval: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund.
4. Refund Process
If your refund is approved:
- A credit will be applied to your original method of payment within 7 days.
- You will receive a confirmation email once the refund has been processed.
- Shipping and handling charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
5. Late or Missing Refunds
If you haven’t received your refund after the specified processing time:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at berachahctb@gmail.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at berachahctb@gmail.com.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to us: berachahctb@gmail.com